HelloChina
Privacy policy
This policy explains what HelloChina collects, why we collect it and the choices available to you.
Effective: 16 September 2026
Information we collect
The public site stores language, theme and consent preferences in your browser. If you submit a correction, we receive the page address, issue category, message and any email address you choose to provide. Standard server logs may include an IP address, browser information and request time.
How we use information
We use submitted information to correct content, reply when requested, protect the service and understand whether key pages work. We do not sell personal information. Optional analytics will not load unless you allow it.
Payments
Stripe processes checkout and card information for paid guides. HelloChina does not receive or store a full card number. We receive transaction identifiers, payment status, amount, currency, purchase email and limited billing details needed to deliver the guide, prevent fraud, provide support and handle refunds or disputes.
Retention and sharing
Correction reports are normally retained for up to 12 months after resolution. Service providers may process data only to host, secure or operate HelloChina. We disclose information when required by law or necessary to protect the service.
Your choices
You can clear local preferences in your browser, choose essential-only storage and request access, correction or deletion of information linked to your email. Contact hello@hellochina.fans.